FAQs in Covid Times


I am interested in my child receiving remote lessons, do I as a parent, need to attend?

We’d love your child to have remote music lessons. No, you do not need to attend. All that we ask is that a parent signs the student in for the lesson and is in the house and available for the duration of the lesson for any technical support. We have Safeguarding Guidance for these lessons we will send and that tutors, guardians and children should abide by this is available on our website.


I need to hire an instrument for my child – I’ve read the office is closed – how do I pick up an instrument?

Our office hours are currently fluctuating depending on Covid-19 restrictions. Please email music.service@trafford.gov.uk and we will contact you to make an appointment.


What’s the best way of keeping up-to-date with lessons, messages from teachers etc?

If you login to your SpeedAdmin student account you will find a Study Planner page which will give you up-to-date information, music parts, messages from the teacher etc. You will receive a notification email when a tutor contacts you via the Study Planner so you know when to log in to your account and reply.


How do I access my child’s study planner?

Log on to your Music Service Speed Admin account. If you have more than one child please ensure that you have selected the correct child in the top left of your screen. Select Study Planner in the top ribbon on your screen. Select the current week and lesson on your child’s study planner and the chat message will appear on the right hand side.


Are remote lessons cheaper than face to face lessons?

The charge for remote lessons and face to face lessons are the same as your child will receive the same tuition and time in both scenarios.


What if I miss a lesson due to a bad internet connection?

Our tutors will do their best to rearrange the lesson or extend your lesson time slightly to allow for any connection issues. This may not be possible if a tutor’s timetable is full.


My child can’t have their lesson in school due to being in isolation – can they have it remotely after school?

Please email music.service@trafford.gov.uk and give us as much notice as possible. We always endeavour where we can to change lessons to remote, but for other reasons this may not always be possible for many of our teachers already have full timetables in the evenings. We may also instead reschedule the lesson the end of the year. We are trying to be as flexible as possible and the more notice we have (where possible) it gives us a better chance of looking at options. Please check our terms and conditions for details on when refunds and credits can be issued.


My child can’t have their lesson in school due to being in isolation – can they have it streamed remotely from their school?

Please email music.service@trafford.gov.uk and give us as much notice as possible. This will be dependent on the availability of technology / teaching space in the school and need to be with the permission of individual schools as well as their timetable for their own curriculum remote lessons with your child. With notice we can contact them and ask them about the possibility.


My child is finding the change from in-person lessons to remote lessons difficult – how can I support them?

Some children do find the change difficult – and that’s completely ok and understandable. Our teachers are now very experienced in teaching online, we were the first Greater Manchester authority to start online lessons, and they understand and accommodate for any remote lesson changes to teaching styles needed to accommodate the difference.

We do allow for students to adjust to the lesson and our teachers use creative ways to make sure the student feels relaxed and comfortable.  It’s also a great opportunity for parents to see and hear what goes on in music lessons.

Please continue to encourage your child to attend his/her lessons. If they have any questions or remarks that they don’t feel comfortable with in the lesson, please write them down and add them to their Study Planner. The sooner we know if there’s issues the better as it means we can do our best to make situations better please do discuss with the teacher any concerns or write in their Study Planner or you can send an email to music.service@trafford.gov.uk and we will forward the message to their teacher.


My child’s stringed-instrument is out of tune – what can I do?

Don’t worry about it. Our string teachers will be showing and helping students to tune their instruments during their remote lessons. If the string is proving to be too difficult to tune, our teachers will use alternative options such as selecting a different piece of music to practise and/or working on other areas of learning the instrument. There is plenty to do and learn despite a string being out of tune.